PayPal, VISA, Master Card, Meastro, American Express

When you place your order you will be able to choose for us to send your boots on a standard 35 days service or a fast next day service. Please bear in mind that orders placed after 12:00 will be sent the next day and so in these cases next day delivery service orders will arrive two days after you place the order. Orders placed on a next day delivery service before 12:00 should arrive the next day. Please also bear in mind that addresses in the Scottish highlands and at remote locations may take longer and will not qualify for a next day service. Read the remote locations section below for more information.

Within 365 days of receipt for a refund or exchange. Provided the product is in perfect condition and in its original packaging with all labels still attached. Do not stick labels or tape to the product packaging when returning it. If the packaging is defaced we will refuse to accept the return as it will not be in a resaleable condition. We recommend the product is returned by recorded delivery as we cannot accept liability for any products lost in the post. Within 1 week we are required by law to refund the original shipping cost if the full order is returned. Outside of 1 week or if only part of an order is returned we do not refund shipping. Unless the products is faulty the buyer must pay the return postage. If the product is faulty we will arrange for a courier to collect the package or the customer can return the package directly. If returned directly we will only refund up to the amount it would have cost us to receive the return using our courier. Currently this is £6.50. We will only pay shipment to return faulty products from within the United Kingdom. We will not pay to return from outside of the UK. To exchange a product the customer must return the original product and then purchase a replacement through the website as normal. Outside of 365 days any returns are at the discretion of Red Robin Retail Ltd and will be subject to a 15 handling charge. Refunds will be made to the same card or Paypal account used to purchase the product. Before posting returns please email returnsqualitywellies.co.uk. Please do not send returns until we have agreed to receive the return and sent you returns documentation to include with the product. There is no drop off service available. In some cases packaging can become damaged during shipment. We will not offer refunds or exchanges for damaged packaging unless the product itself has been damaged.